Membership Manager (Full-time, Exempt)
Job Summary: The Membership Manager is responsible for developing a wide range of membership acquisition and retention programs. This person oversees the general membership program and serves as a primary contact for Frist Art Museum members, working closely with other staff to develop communications methods, membership materials, and special member programs to enhance member relations. This position manages the Associate Membership Manager and Membership Coordinator(s).
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Essential Job Functions:
- Works with the Director of Development to develop short and long-range membership goals, programs, and activities to enhance community ownership of the Frist Art Museum;
- Designs and implements membership acquisition strategies including development of membership materials, direct mail, and other direct marketing activities;
- Outlines communications plans (i.e. social media, email marketing, webpage copy development, etc.) to promote the acquisition, retention, and stewardship of membership;
- Utilizes the Blackbaud/Altru database system to track members, member visits to the Frist Art Museum, member giving patterns, retention, and to evaluate membership trends;
- Manages and maintains accurate records on membership, including acknowledgements, membership income reports, mailing lists, membership lists for publications, and other reports as needed;
- Oversees the professional development of the Associate Membership Manager and the Membership Coordinator(s) and appropriately delegates projects respectively
- Processes new/renewed membership gifts and develops benefit materials;
- Handles mailing procedures, i.e. bulk mailing codes, etc.;
- Tracks membership revenue against communicated revenue goals
- Develops programs to track, evaluate, and enhance member involvement in special programs of the Frist Art Museum;
- Addresses all concerns and questions of members with sensitivity to customer while keeping best interests of organization in mind;
- Manages and executes the FAM annual fund campaign; sets strategy to grow annual revenue from annual appeal;
- Works effectively with volunteers in development capacity;
- Coordinates with Guest Services for front of house service to members;
- Coordinates the management of the membership budget with the Director of Development
- Some evenings and weekends required;
- Performs other duties as requested or assigned by the Director of Development.
Education: B.A./B.S. degree or higher, or equivalent professional/leadership training in the field.
Preferred Work Experience: Three to five years experience in non-profit fundraising. Membership experience. Experience with a membership database system experience (i.e. Altru, Tessitura, etc.). A history of managing direct reports.
Skills and Abilities:
- Proven track record of strategically growing an effective membership base, including high rate of retention with ability to define, design, implement and manage creative membership programs to support the Frist Art Museum’s stated mission;
- Ability to effectively represent the Frist Art Museum in a professional manner to donors and potential donors, and the general public locally, regionally, and nationally;
- Excellent planning, organization and written skills;
- Ability to work creatively, cooperatively, and effectively with all Frist Art Museum staff as well as within the Development Department to support Frist Art Museum programs.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:
- Lifting materials up to 25 pounds
- Stooping, bending, kneeling
- Standing for long periods of time
- Ability to work at computer for extended period of time
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interested candidates should send resume, cover letter, references and salary expectations to:
Frist Art Museum
Attn: Sheri Horn, Human Resources Director
Nashville, TN 37203
Email: firstname.lastname@example.org or Fax: (615) 744-3339
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In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities.
The Frist Art Museum is an Equal Opportunity Employer.
Women, minorities, and individuals with disabilities are encouraged to apply.