Careers

Job Summary: The Member Services Manager “manages” the Museum’s membership program and is responsible for helping to grow it to achieve annual revenue, household count, engagement, loyalty, and diversity goals for the Membership Program. Duties include managing the staff and operations of the Membership team; working with colleagues across the Museum to leverage audience-related data to drive decision making; and managing programs and activities related to Membership, including the acquisition of new members, as well as retaining, stewarding, and upgrading existing members.

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Job Functions:
• In coordination with CDO, achieve annual revenue, household count, and attendance goals for the Membership Program.
• Manage Membership staff, including hiring, mentoring, goal setting, and performance reviews.
• Identify prospects from within the membership base for other development programs.
• Evaluate the membership plan and work in coordination with the Chief Development Officer to ensure the program is in alignment with the Museum’s strategic plan.
• Maintain budget for membership program.
• Plan and implement lively and engaging member activities in coordination with Development, Education and Curatorial teams- including but not limited to previews, behind the scenes, and other activities designed to encourage growth in membership.
• Work with Chief Development Officer and Communications team on membership marketing plan, including Member Preview invitations, general solicitations, promotions, and special event promotion.
• Write copy for invitations, monthly membership emails, promotional materials, and membership related events on the website as needed.
• Oversee membership customer service processes including the processing of memberships in Altru and mail acknowledgement (membership card with tax receipt).
• Ensure membership information and documentation is properly managed, including Altru database, hard copy files, and correspondence.
• Provide monthly membership financial reports and dashboard information to the Chief Development Officer.
• In collaboration with Guest Services, ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales with all front of house staff. Maintain visitor conversion rate reports.
• In collaboration with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.
• Other duties as assigned, including assistance with other Development projects and events when needed.

Education: B.A./B.S. degree or higher, or equivalent professional/leadership training in the field.

Skills, Knowledge, and Abilities:
• The individual will need to maintain confidentiality of all membership information.
• Enthusiastic and outgoing personality with high level of customer service and sales skills is expected.
• Must have excellent communication skills with the ability to interact and integrate with variety of people and develop positive relationships.
• Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members.
• This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point) and database experience—Blackbaud Altru is beneficial.
• 1-4 years related experience in areas of nonprofit, membership, development, sales, or marketing.
• Able to work evenings and weekends, occasionally

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:
• Lifting materials up to 25 pounds
• Stooping, bending, kneeling
• Standing for long periods of time
• Working at computer for long periods of time

In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions.

Interested candidates should send their resume, references, and salary expectations to:

Frist Art Museum
Attn: Sheri Horn, Human Resources Director
919 Broadway
Nashville, Tennessee 37203
Email: shorn@fristartmuseum.org or Fax: (615) 744-3339

The Frist Art Museum is an Equal Opportunity Employer
Women, minorities, and individuals with disabilities are encouraged to apply.

Job Summary: The Member Services Coordinator is responsible for assisting the Member Services Manager with implementing a wide range of membership programs. The Member Services Coordinator acts as a first point of contact for most of our members at the membership desk at the Museum, works to facilitate a great member experience while members are at the Museum, and processes new and renewing memberships, fulfills member benefits, and responds to member inquiries. Must be able to work weekends and evening museum hours (typically, days off will happen consecutively and during the week).

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Job Functions:
• Help facilitate entry for members into the Museum and assist members with their “day of” museum experience.
• Assist with coordination of member activities, including but not limited to previews, behind the scenes, and other activities designed to encourage growth in membership.
• Write copy for invitations, monthly membership emails, promotional materials, and membership related events on the website as needed.
• Ensure membership information and documentation is properly entered into the database and filed away appropriately.
• In collaboration with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.
• Back-up and assist the Database Administrator on the batching daily membership gifts, updating constituent information, and maintaining integrity of the database.
• Coordinate distribution of member benefit materials.
• Supports Member Services Manager and fellow team members and is thoroughly knowledgeable with membership services, benefits, and policies.
• Other duties as assigned, including assistance with other Development projects and events when needed.

Education/Experience: B.A. / B.S. degree, or equivalent professional/leadership training in the field. Previous customer service experience. Exposure to working in an office environment. Previous customer database experience (special emphasis on Altru or Tessitura).

Skills, Knowledge, and Abilities:
• The individual will need to maintain confidentiality of all membership information.
• Enthusiastic and outgoing personality.
• Must have excellent communication skills with the ability to interact with a variety of people and develop positive relationships.
• Strong organizational skills, self-motivation, and attention to detail.
• This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point) and database experience—Blackbaud Altru is beneficial.
• Experience in areas of nonprofit, membership, development, sales, or marketing preferred.
• Able to work weekends and evening museum hours (typically, days off will happen consecutively and during the week).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

• Lifting materials up to 25 pounds
• Stooping
• Standing for long periods of time

In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions.

Interested candidates should send resume, references, and salary expectations to:

Frist Art Museum
Attn: Sheri Horn, Human Resources Director
919 Broadway
Nashville, TN 37203
E-mail: shorn@fristartmuseum.org or Fax: (615) 744-3339

The Frist Art Museum is an Equal Opportunity Employer.
Women, minorities, and individuals with disabilities are encouraged to apply.

Job Summary: The Gallery Attendant is a contract position, employed through Nashville Talent Payment, Inc. Weekday, holiday, evening, and weekend shifts required. Reports to Guest Services Assistant Director.

The person in this position is responsible for facilitating visitor use of a virtual reality installation, in a chilled room, the VR installation is an immersive multisensory experience Shahpour Pouyan: Winter in Paradise, from May 23 – August 25, 2024. Additional duties may be required.

Essential Job Functions:
• Greets visitors and provides a warm welcome to Frist Art Museum guests.
Provide orientation to the experience of the VR headset.
• Be prepared to discuss the artist’s work in the context of the exhibition.
• Monitor usage, advising potential users that this technology is suitable for ages 13 and up.
• Clean headsets and recharge the batteries between uses

Education and Experience: High School degree required; BA in art or art history preferred.

Skills, Knowledge, and Abilities:
• Skill in interacting with visitors in a friendly and informative manner.
• Comfortable with all ages and abilities.
• Familiarity with/ability to learn VR technology.
• Standing for long periods of time.

Compensation for this position is $16.00 per hour.

Interested candidates may download the application on the Frist website or send their résumé and references to:

Sheri Horn, Human Resources Director
Frist Art Museum
919 Broadway
Nashville, TN 37203
shorn@fristartmuseum.org
Fax: 615.744-3339

Call 1.800.239.5720 or visit www.dsisecurity.com/careers to learn more about joining our team as a Gallery Attendant.