Membership Manager (Full-time, Exempt)

Job Summary:  The Membership Manager is responsible for developing a wide range of membership acquisition and retention programs.  This person oversees the general membership program and serves as a primary contact for Frist Art Museum members, working closely with other staff to develop communications methods, membership materials, and special member programs to enhance member relations.  This position manages the Associate Membership Manager and Membership Coordinator(s).

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Job Functions:

  • Works with the Director of Development to develop short and long-range membership goals, programs, and activities to enhance community ownership of the Frist Art Museum;
  • Designs and implements membership acquisition strategies including development of membership materials, direct mail, and other direct marketing activities;
  • Outlines communications plans (i.e. social media, email marketing, webpage copy development, etc.) to promote the acquisition, retention, and stewardship of membership;
  • Utilizes the Blackbaud/Altru database system to track members, member visits to the Frist Art Museum, member giving patterns, retention, and to evaluate membership trends;
  • Manages and maintains accurate records on membership, including acknowledgements, membership income reports, mailing lists, membership lists for publications, and other reports as needed;
  • Oversees the professional development of the Associate Membership Manager and the Membership Coordinator(s) and appropriately delegates projects respectively
  • Processes new/renewed membership gifts and develops benefit materials;
  • Handles mailing procedures, i.e. bulk mailing codes, etc.;
  • Tracks membership revenue against communicated revenue goals
  • Develops programs to track, evaluate, and enhance member involvement in special programs of the Frist Art Museum;
  • Addresses all concerns and questions of members with sensitivity to customer while keeping best interests of organization in mind;
  • Manages and executes the FAM annual fund campaign; sets strategy to grow annual revenue from annual appeal;
  • Works effectively with volunteers in development capacity;
  • Coordinates with Guest Services for front of house service to members;
  • Coordinates the management of the membership budget with the Director of Development
  • Some evenings and weekends required;
  • Performs other duties as requested or assigned by the Director of Development.

Education:  B.A./B.S. degree or higher, or equivalent professional/leadership training in the field.

Preferred Work Experience: Three to five years experience in non-profit fundraising. Membership experience. Experience with a membership database system experience (i.e. Altru, Tessitura, etc.). A history of managing direct reports.

Skills and Abilities: 

  • Proven track record of strategically growing an effective membership base, including high rate of retention with ability to define, design, implement and manage creative membership programs to support the Frist Art Museum’s stated mission;
  • Ability to effectively represent the Frist Art Museum in a professional manner to donors and potential donors, and the general public locally, regionally, and nationally;
  • Excellent planning, organization and written skills;
  • Ability to work creatively, cooperatively, and effectively with all Frist Art Museum staff as well as within the Development Department to support Frist Art Museum programs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

  • Lifting materials up to 25 pounds
  • Stooping, bending, kneeling
  • Standing for long periods of time
  • Ability to work at computer for extended period of time

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Development Coordinator (Full-time, Non-Exempt)

Job Summary:  The Development Coordinator is responsible for the organizational accuracy and general office management of the development department. S/he works closely with the Director of Development to ascertain that all information is correctly and timely flowing internally and externally of the department. Effective correspondence and database management will be the primary duties of this position.

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Job Functions:

  • Organize and manage written correspondence for donations received by the development office (i.e. Renewal letters, acknowledgement letters to donors, end of the year tax letters, funder recap reports, etc.)
  • Oversee database gift entry for membership, annual fund, gifts-in-kind, and general contributions received by the Development office
  • Oversee the creation and auditing of donor and mailing lists for the development team
  • Create development transactions and metrics reports
  • Work with front of house and back of house staff to reconcile gift and constituent information to conform with best practices
  • Reconcile all received revenue with the finance team
  • Keep all contact information up-to-date in the database
  • Assist with the pre, during, and post Development Council meeting production
  • Oversee the management of digital and hardcopy transactions filing
  • Assist in preparing and maintaining department budget, and process invoices
  • Assist in fulfillment of benefits for members and sponsors
  • Answer telephone calls addressing donor/member questions and concerns
  • Perform practical troubleshooting
  • Provide assistance for development duties as assigned

Education/Work History:  Bachelor’s Degree; 1+ year of working in an office environment; Preference given to candidates who have development office, database management, and/or customer service experience.

Skills and Abilities:

  • Ability to represent the Frist Art Museum in a professional way to donors, potential donors, and the general public locally, regionally, and nationally
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Ability to prioritize and meet deadlines
  • Ability to be a self-starter and problem-solver
  • Experience with donor databases, preferably Altru
  • Possess excellent interpersonal skills and be able to work well and interact with a broad spectrum of personalities and diverse populations
  • Support development department in special events, donor relations, and general duties as needed (potentially, some evenings and weekends)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

  • Lifting materials up to 50 pounds
  • Stooping, bending, kneeling
  • Standing for long periods of time
  • Working at computer for long periods of time


Interested candidates should send their resume, references and salary expectations to:

Frist Art Museum
919 Broadway
Nashville, Tennessee 37203
Email: shorn@fristartmuseum.org or Fax: (615) 744-3339
Attention: Sheri Horn, Human Resources Director


Additional opportunities

Walden Unarmed Security Guard—Gallery Attendant
Click here to learn more about joining our team as a Gallery Attendant.

Internships
Click here for information about internships at the Frist


In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities.

The Frist Art Museum is an Equal Opportunity Employer.
Women, minorities, and individuals with disabilities are encouraged to apply.

DONATE. GIVE. SUPPORT.
Please consider supporting the Frist Art Museum with a donation. Your gift is essential to our mission of serving the community through the arts and art access, in particular. We truly appreciate your generosity.