Membership FAQ

Parking

How do I receive membership parking discounts?
While checking in, our associates in Guest Services or Member Services will provide you with a discount voucher for our parking lot. If you your membership benefits include free parking vouchers, please let the associate know that you would like to redeem available passes.

The parking rate in the Frist Art Museum lot is $12 per hour by default; with the discount voucher, it is $3 per hour for a maximum of three hours, with a $36 daily maximum. The discount voucher may only be used once and will deactivate after use. When leaving the lot, scan the QR code at the gate after inserting your parking ticket. If you have any issues with the gate, please press the silver Help button and security will assist you.

The discounted parking rate is only available to members visiting our galleries and is subject to parking space availability. We do not offer parking validation for members who do not check in with Guest Services for admission and visit the galleries. All passes are for Frist Art Museum lots only; parking is available on a first-come first-served basis. A flat-rate parking fee may apply to certain special events.

Can I use my parking discount outside of the museum’s operating hours?
Parking vouchers are provided upon check-in during museum hours only.
The lot is available for parking thirty minutes before the museum’s doors open, and the lot closes at 3:00 a.m. No cars are allowed in the lot past 3:00 a.m. There is no guarantee that museum staff will be available outside museum hours (apart from event parking). Guests parking in our lot outside of museum hours park at their own discretion.

I had an issue with my parking discount and paid the regular price. Can I get a refund?
If you are currently having issues with the parking lot gate, please press the silver Help button and security will assist you.

If you have already paid a nonmember price when you should have received a discount, the Membership office will help facilitate a refund with our parking lot. Please provide Membership with the receipt from your transaction at the gate and the parking voucher if you still have it. With that information, we will submit a refund request for the amount overpaid. We will notify you if the refund is approved, and you can expect to receive the refund in the mail as a check.

Discounts

How do I use my gift shop discount?
Once you check in at the Guest Services or the Membership desk, you will be given a sticker to wear during your visit that indicates you are a member. Our gift shop associates will either notice this sticker or ask if you are a member at checkout and apply the discount.

How do I use my discounts on classes and workshops?
For classes and workshops that require payment to register, there will be member and nonmember price options. Please select the nonmember option, and we will confirm your membership status during check-in.

Other

How do I sign up for membership emails?
All active members will automatically receive membership emails. Our emails typically include exhibition and membership event invites, and renewal reminders.

I do not want to receive membership emails; what do I do?
Please email the Membership office and let us know if you’d like to take a break from membership emails. If you click Unsubscribe at the bottom of one of the Frist Art Museum’s e-newsletters, we legally cannot add your email back to our list later.

By choosing to not receive membership emails, members must understand they may not receive information regarding membership events.

I do not want to receive mailed materials; what do I do?
Please contact the Membership office and we will note your preference in our system. You can also let us know if you would like to undo this at any time.

Are memberships tax deductible?
Memberships may be tax deductible. Because of the complexity of tax regulation, we recommend that you consult with your tax adviser if you have questions regarding your individual circumstances.

Your membership’s potential tax deductibility amount can be found on each level of our Membership Levels and Benefits section. To receive a reprint of your tax acknowledgement letter, email Membership@FristArtMuseum.org.

What does it mean to waive my benefits?
If you spend $100 or more on a membership, you have the option to waive the value of its benefits. This means that no goods or services will be provided in exchange for your membership contribution and the membership is good for admission only.

Under certain circumstances, membership benefits may be waived because of reasons such as (but not limited to) the purchase of a membership through a foundation, grant, or charitable fund. If you have any questions about why your benefits may have been waived, please contact Membership; we will be happy to provide additional information.

Are memberships transferable?
No, memberships are nontransferable. Because of accounting rules and regulations, memberships are a tax-deductible gift and therefore cannot be transferred.

Can I share a membership with someone?
A friend, partner, family member, roommate, spouse, or anyone else aged 18 or older can be named as a secondary member on a membership. Memberships which allow for two members include Dual, Access Plus, Warhol Society Dual, Friend, Friend Plus, and Friend VIP. If you do now want to name a secondary member, you will receive a “Guest of” card allowing you to bring guests to the museum.

When do memberships expire?
All memberships are active the day of purchase and will expire after one year. If you are a current member and renew your membership early, your membership will extend to one year past your current expiration date.

Can my membership auto-renew?
No. We do not currently offer auto-renewal as a payment option for memberships. We do not store payment information with your membership profile.

What’s the difference between General and Contributing Memberships?
Contributing memberships support the Frist Art Museum while also allowing members to access museums beyond the Frist. These membership levels include Access Plus, Warhol Society, Friend, Friend Plus, and Friend VIP. Along with other benefits, Contributory members enjoy free admission to museums within our reciprocal networks. You can support and spend time in your home museum and visit others when you travel!

What are the requirements for a designated caregiver?
The caregiver named by the primary member on a Contributing membership is a person aged 18 or older who may bring the children listed on the membership to the museum without the primary or secondary members present. The caregiver receives free admission when visiting with the children named on the membership. The caregiver is not a member and will not receive a member card. Instead, when bringing children to the museum, the caregiver must check in at Membership by presenting a valid ID.

What are reciprocal benefits?
In addition to all Frist Art Museum benefits, all Contributing memberships receive free admission to hundreds of museums across the US that are members of the following organizations:
• North American Reciprocal Museum (NARM)
• Reciprocal Organization of Associated Museums (ROAM)

Warhol Society (Individual or Dual)

All General and Contributing benefits, plus special Warhol Society benefits.
The Warhol Society is a vibrant group of young professionals (ages 21–40) who represent the next generation of museum supporters in Nashville.
Learn more about the Warhol Society.

What are the reciprocal benefits for Warhol Society members?
Warhol Society members enjoy reciprocal benefits with the following networks:
• North American Reciprocal Museum (NARM)
• Reciprocal Organization of Associated Museums (ROAM)

What is the Warhol Society Board?
Created to increase awareness of and engagement with opportunities for Middle Tennessee young professionals at the Frist Art Museum, the Warhol Society Board plays an integral part in recruiting and retaining members, as well as planning our special events.

Why am I not receiving the monthly Warhol Society e-newsletter?
Please reach out to the Membership team to let us know, and we will make sure you get all the information you need!

Can I give a Warhol Society membership to someone else?
Absolutely! Please see our Gift Memberships section or visit the Gift Membership page to give the gift of a Warhol Society membership today.

Circle

Circle comprises the Frist Art Museum’s leading donors. Their generous support ensures the long-term sustainability of the Frist Art Museum and helps the museum continue to bring the art of the world to Middle Tennessee.

Learn more about joining Circle.

How do I purchase a membership?
Memberships can be purchased online, over the phone, or in person at the Guest Services and Membership desks during museum hours. All memberships are active the day of purchase and expire in one year.

Members can always visit the museum before receiving their membership cards! All they need is a valid ID to check in at Guest Services.

Can I transfer my membership to someone else?
Memberships are nontransferable. If an error occurred during the purchasing process which put the membership in another name, please contact the Membership team for assistance.

Can you refund my membership?
Memberships are not refundable. If an error such as a double transaction occurred during the purchasing process or the incorrect membership level was purchased, please contact the Membership team for assistance.

I purchased the wrong membership level by mistake. What do I do?
No problem, it happens! Please contact Membership as close to the time of transaction as possible, and we will assist in upgrading or downgrading your membership to the desired level.

How do I renew my membership?
Memberships can be renewed online, over the phone, with a mail-in renewal form, or in person at the Guest Services and Membership desks during museum hours. All membership renewals are active the day of purchase and extend your membership for another year.

How do I upgrade my membership to a higher level?
If you are approaching your expiration date and are renewing for another year, select the level you want to upgrade to instead of your current level. Proceed to pay for renewal as normal.

If you are in the middle of your membership for the year and want to upgrade to a higher level, please contact Membership or speak with our Guest Services team in person and we will assist you.

How do I downgrade my membership to a lower level?
If you are approaching your current membership’s renewal date, please select the level you want to downgrade to when you renew online. If you are sending in a mail-in renewal form, please indicate your downgrade on the form and send us a check for your desired level.

Memberships cannot be downgraded before they expire.

When does my membership expire?
All memberships are valid for one year after purchase. Your expiration date will be on your plastic and digital membership cards. Still can’t find it? Contact Membership and we will be happy to look it up for you.
What happens if I renew my membership early?

Early membership renewal will add twelve months to your current expiration date. For example, if your expiration date is in March but you renewed in February, your new expiration date will be in March of the next year.

How do I remove someone from my membership?
The primary member of a membership (or the person who paid for the membership) can remove the secondary member from a membership under certain circumstances.

If you would like to remove a deceased member, we are sorry for your loss. Please notify our Membership team and we will update the member information accordingly. We can designate someone else as the secondary member or provide you with a guest pass.

How do I update my membership profile information?
We are happy to update your personal and contact information (new phone number, new email, new name, new home, household changes, etc.). Please call or send an email to the Membership team to notify us of updates.

How do I find my membership ID number?
Your member ID is the number located below the bar code on your digital and physical member cards.

When can I expect to receive my physical membership cards?
Membership cards are processed and sent to our distributors every three to four weeks. Mailing times via USPS vary and may affect how soon you receive your mail. While we have been experiencing production and mailing delays, our team is working to get physical cards to our members as soon as possible.

All memberships are active the day of purchase, and you can always visit the Frist Art Museum before receiving your membership cards.

I will be traveling and visiting another museum soon but do not have a card. Could you send me a proof of reciprocity?
Absolutely! If you are a member who receives reciprocal benefits (all Contributing levels) and require proof of membership for upcoming travel, please email membership@FristArtMuseum.org. We will provide a PDF with proof of reciprocity or a new link to download your digital cards. Please give at least one week’s notice for processing.

How do I purchase a gift membership?
Gift memberships can be purchased online, over the phone, or in person with our Guest or Member Services associates during museum hours.

Give the gift of membership today!

All gift memberships are active the day of purchase. You, the gift giver, will receive a gift-of-membership acknowledgment email, which will include a printable and foldable card for the recipient.

Your gift recipient will be notified seven days after the day of purchase when they are sent their digital membership cards via email. Physical membership cards are processed and mailed in batches and may take six weeks to reach your gift recipient. Please keep this in mind when timing your gift purchases.

Gift membership recipients can always visit the Frist Art Museum with their new membership before receiving their digital or physical membership cards. All they need is a valid ID to check in at Guest Services.

Someone gave me a membership to the Frist Art Museum. Now what?
Welcome! We’re thrilled you’ve joined us for a year of membership. You can visit the Frist Art Museum with your new membership as soon as you’d like! If you haven’t already, you will soon receive membership cards in the mail and digital membership cards via email. If you have not received your membership cards yet, you can still visit the Frist Art Museum—just show a valid ID to a Guest Services associate and they will check you in using your name.

To see what benefits come with your new membership, see our Membership Levels and Benefits section.

If you would like to update any of your contact or personal information on your membership profile, please reach out the Membership team and we’ll be happy to make those changes for you.

When does my gift recipient’s membership start?
All memberships are active immediately after purchase and are valid for a full year (twelve months).

Can I delay my gift recipient’s membership start date?
No, we cannot delay the membership start date. All memberships are active for one year starting on the day of purchase.

What if I have not received an email acknowledgment yet?
Email acknowledgments to the gift giver are automatically sent the day of purchase. Emails containing digital membership card information are automatically sent to the gift recipient seven days after purchase.

If you have not received your email acknowledgment after a few days, please contact our Membership team for assistance. There may have been an error with the email provided or another issue.

Do I have to be a member to purchase a gift membership?
Anyone can purchase a gift membership; you do not have to be a member.

Why do I have to provide both my and my gift recipient’s contact information?
We need the contact information of your gift recipient to complete their membership profile and give them full access to their membership benefits. Members of the Frist Art Museum receive mailed and emailed communications throughout the year for programming and exhibition announcements, invitations, and more.

Your contact information is required for billing and to email your gift-of-membership acknowledgment.

Your privacy is very important to us, and we do not share your personal information with outside parties.

What if I can’t provide contact information for my gift recipient?
We need the contact information of your gift recipient to complete their membership profile and to ensure they receive all benefits of their membership. We require that you provide at least a mailing address and an email for your gift recipient.

If there is a special circumstance that prevents you from providing this information, please contact the Membership team.

Can I purchase a gift membership if I don’t know who I am going to give it to yet?
No. We must have a member listed on a membership.

Can I purchase a gift membership for two members if I don’t know who my gift recipient wants as a secondary member?
Yes. If you know who the primary member will be but not the secondary member, we will provide a “Guest of” card until otherwise directed by the recipient. Your gift recipient can also contact us to change this information.

Questions? Contact membership at 615.744.4947 or Membership@FristArtMuseum.org.

Do I need a membership card to visit the Frist Art Museum?
Members can always visit the Frist Art Museum with or without their membership cards! You can check in at Guest or Member Services using your physical or digital cards, or by providing your name and a valid ID such as a driver’s license.

Can I share my membership card with someone else?
No. Each membership is assigned to a specific member, so membership cards cannot be used by another person. We ask that members be present for guests to use guest passes.

I will be traveling and visiting another museum soon but do not have a card. Could you send me a proof of reciprocity?
Absolutely! If you are a member who receives reciprocal benefits (all Contributing levels) your digital membership cards will have the NARM and ROAM logos to show your reciprocal benefits at other institutions.

If you do not have access to your digital card, please email membership@FristArtMuseum.org. We will provide a PDF with proof of reciprocity or a new link to download your digital cards. Please give at least one week’s notice for processing.

The information on my digital/physical cards is incorrect. Can I get that fixed?
Please contact Membership and we will check your membership information to make sure everything is correct.

Digital Cards

How do I download my digital membership cards?
The primary member of the membership will receive an email from us with a link to digital membership cards. Using the link in that email, you can access a digital version of your membership card. This card can be viewed on your browser or downloaded to your Apple Wallet or Google Pay.

I have not received a download link yet. What should I do?
Emails with digital membership cards are sent automatically after your membership has been activated or renewed. If you have not received your card after two business days, please contact our Membership team for assistance.

Please note that digital cards for recipients of gift memberships will have their cards emailed within seven days of the day of purchase (please see the Gift Membership section for more information).

The information on my membership card is incorrect, what do I do?
Contact the Membership team and we’ll be happy to update your membership information or assist in resolving a technical issue.

Please consider that your membership card may have not updated in your digital wallet. To troubleshoot, try deleting the digital card and redownload the card for changes to appear.