Reopening Information and New Procedures
The Frist Art Museum is now open to the public, with required advance timed ticketing. In alignment with Nashville Mayor John Cooper’s Roadmap for Reopening Nashville, our current health, procedural, and cleaning protocols and restrictions are outlined below.
The higher-touch areas in the building, including the Martin ArtQuest Gallery, café, gift shop, and auditorium will remain closed, and there will be no group tours in the first stage of reopening. Some public programs, such as tours, lectures, and other events, will continue to be offered in online-only form on this website.
New closing dates for current exhibitions
J.M.W. Turner: Quest for the Sublime, originally scheduled to close May 31, will remain open through September 7, 2020.
Terry Adkins: Our Sons and Daughters Ever on the Altar, originally scheduled to close May 31, will remain open through January 10, 2021.
Jitish Kallat: Return to Sender, originally scheduled to close June 28, will remain open through October 12, 2020.
Mel Ziegler: Flag Exchange, originally scheduled to close on June 28, will remain open through October 12, 2020.
The Nashville Flood: Ten Years Later, originally scheduled to close May 17, will remain open through July 26, 2020.
We Count: First-Time Voters will be on view from July 31, 2020 through January 3, 2021, and also remain online at FristArtMuseum.org/WeCount
New health, procedural, and cleaning protocols
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Ticketing and hours
In an effort to create a contactless visitor experience and promote effective physical distancing, advance timed tickets, which allow for scheduled viewing of the exhibitions, will be required and available for purchase exclusively HERE during the first stage of the Frist’s reopening.
Frist Art Museum members will also need to obtain advance timed tickets, but there will be no charge. Members-only hours after the initial June 22–30 members-only stage will be announced in the coming weeks.
Advance timed tickets for members will be available starting June 1 for visits between June 22 and 30. Advance timed tickets for the general public will be available for purchase June 22 for visits on July 1 and beyond. Every Monday, reservations for a new week will become available. Advance timed tickets may be purchased up to three weeks in advance. New memberships may also be purchased online.
In the first stage, forty tickets will be available every half-hour (80 per hour) without exceeding a 176-guest limit in the combined gallery space of 21,000 square feet, a ratio recommended by the Association of Art Museum Directors and aligned with Metro Nashville’s guidelines of opening entertainment and cultural venues.
Complimentary “Be Our Guest” vouchers and other complimentary tickets that have been distributed cannot be accepted during the first stage of reopening.
All group tours (including docent-led and self-guided) are suspended during the first stage of reopening.
- Our standard hours of operation will remain the same, with the exception of Thursday and Friday evenings, when we will close at 5:30 p.m. instead of 9:00 p.m.
Health and safety
- Protective face coverings will be required for all who are able to wear them safely (ages two and older). The Frist Art Museum occupies a structure leased from the Metropolitan Development and Housing Agency and thus must comply with Mayor Cooper’s Executive Order 7, which requires all people in government buildings to wear cloth face coverings or masks. Guests must bring their own face coverings; the Frist will not provide masks for visitors.
- All guests, staff, and volunteers will be screened for temperature with a no-contact thermometer upon entering the building. The person’s temperature must be below 100.4°F in order to enter the building. When weather permits, health screenings will take place outside of the building entrance.
If you or anyone in your group has experienced any of the following symptoms since securing your advance timed ticket(s), please call 615.744.2240 and ask to reschedule your ticket(s).
- In the last 14 days, you or your anyone in your group has been in close contact with anyone with a confirmed case of COVID-19.
- You or anyone in your group is experiencing a cough, shortness of breath, or a sore throat.
- You or anyone in your group had a fever in the last 48 hours prior to your visit.
- You or anyone in your group has lost your sense of taste or smell.
- You or anyone in your group has experienced vomiting or diarrhea in the last 24 hours prior to your visit.
Air filtration has been enhanced.
Physical distancing markers, signage, and stanchions will be placed throughout the building.
Hand sanitizer dispensers have been installed in restrooms and placed in locations throughout the building.
- Cleaning and disinfecting have been significantly increased throughout the building, including on high-touch surfaces like door handles, bathroom fixtures, countertops, and parking lot pay stations.
Door attendants will be stationed at the Turner Courtyard entrance, Ninth Avenue exit, and exhibition gallery entrances. Bathroom doors have been equipped with foot pulls.
Plexiglass partitions will be installed at the Visitor Services and Membership desks.
Visitors will be directed to enter the building through the barrier-free Turner Courtyard entrance on the Demonbreun Street side of the building. All guests will exit through the accessible, ramped doorway onto Ninth Avenue. Both Broadway entrances will be closed.
Staff will work in the building on a staggered schedule. All staff members have been required to complete OSHA training on maintaining healthy workspaces.
One person or one family group will be permitted in the elevators per ride.
Please note the following changes to on-site amenities:
Restrooms will be limited to those in the Conte Community Arts Gallery on the Main Level and the family restroom outside of Martin ArtQuest on the Upper Level.
Audioguides will not be distributed until further notice. Visitors are encouraged to bring their own devices to access exhibition audio programs through the free Frist Art Museum app.
- Coat and bag check services will be suspended until further notice. A self-serve coat check will be available. Visitors are asked to leave bags at home or out of view in the trunks of their cars.
Q. Why do I have to wear a cloth face covering or mask?
A. The Frist Art Museum occupies a structure leased from the Metropolitan Development and Housing Agency, and we are adhering to the requirements of Mayor Cooper's Executive Order 7, which requires that visitors to city buildings wear face coverings.
Q. What happens if I come to the museum without a timed ticket?
A. Purchasing a timed ticket in advance for the time and day of your choosing is the best way to guarantee your entry into the galleries. You may also purchase a membership online to take advantage of the initial June 22–30 members-only period and future members-only hours.
If you do not have an advance timed ticket when you arrive, you can use your smartphone to purchase your admission. If maximum capacity for a time period has not been reached, you will be admitted into the galleries.
Be aware, though, if capacity has been reached, you will have to wait for the next available entry time.
Q. Are the discounted admission rates for senior, college, military, and groups still available?
A: Yes, military and senior discounted tickets are available by calling 615-744-3277, Monday through Sunday from 10:00 a.m. to 5:00 p.m. and Sunday from 1:00 to 5:00 p.m.
Q. If one person in a visitor group has a temperature of or exceeding 100.4°F, will the rest of the group be allowed to enter the building?
Q. How many tickets are available each hour?
A. Currently, 40 tickets will be available every half-hour (80 per hour) without exceeding a 176-guest limit in the combined gallery space of 21,000 square feet. This is a ratio recommended by the Association of Art Museum Directors and aligned with Metro Nashville’s guidelines of opening entertainment and cultural venues.
Q. When will the café, gift shop, and Martin ArtQuest reopen?
A. While we do not have exact dates, we plan to reopen them as soon as it is safe to do so.
Q. If I have a complimentary ticket voucher, will I be able to use it?
A. During our first stage of reopening, we cannot accept vouchers, coupons, or comp tickets of any type.
Q. Will parking be available when I come?
A. We have a limited number of spaces in our visitor lot, so parking availability will depend on the number of visitors at any given time.
Q. Will wheelchairs be available?
Q. If the water fountains are closed, should I bring my own water if necessary?
A. Yes, but please remember that food and drinks are prohibited in the galleries.
Q. Is there a best time to come?
A. While we know how many people we can have in the building and galleries (as determined by a number of factors, including a formula developed by the American Association of Museum Directors and the recommendations of state and local authorities and trusted advisers), we do not yet know how our attendance patterns might change or what new patterns may emerge.
Q: Will the museum be available for private events?
A: Private events have been suspended at the Frist through August 31, 2020. This policy will be revisited as we approach the end of summer. Please check here for updates.